Refund policy

We do not accept returns or refunds. We only offer exchanges.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at dmv@sunflorist.co Please note that exchanges will need to be sent to the following address: 1100 Dahlia St NW, Washington, DC 20012

If your exchange is accepted, we’ll send you a shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange questions at dmv@sunflorist.co

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items

Certain types of items cannot be exchanged, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept exchanges for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept exchanges on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the exchange is accepted, make a separate purchase for the new item.